An Overview of 2019 & What We Look Forward to in 2020!
As 2019 comes to a close we would like to look back at our best bits of the year and what we are looking forward to in 2020.
This year has been full of change, the most prominent being our office renovations. We made the decision that we could offer a better service to our customers if our Customer Service, Traffic and Groupage departments worked in closer quarters.
The renovation was complete in October, with a brand new smart looking office space and we have already noticed that communication between our departments has vastly improved!
2. New Branding
Making the decision to rebrand your business is always a big change, especially when you have a large fleet to update too!
After many meetings and ideas from our design team, we made the decision to move on from our multi coloured trailer curtains to having black trailers with prominent logo design.
Already we have 5 with the new branding, with the rest to follow imminently in the New Year.
3. New Uniform
With rebranding comes new uniforms...
Next year our new fresh uniforms will be rolled out amongst staff to ensure we look as smart as ever!
4. Upgraded Pallet Portal with ETA's!
We released our brand new pallet ETA system to our customers along with the new Pallet Entry Portal.
Behind the scenes there was a lot of hardwork being done to finalise the system ready for it's releaser. We ran a number of tests before we were satsified to roll out to our customer base.
What a hit it was!
Our ETA system is one of the only LIVE systems in the country.
The system is constantly storing data and takes in location information from the driver EDC to ensure we can predict your ETA to the minute, but also allows the ETA to change should the driver run in to any delays.
Not only was the ETA system a major success, the pallet entry portal has had a complete face lift.
It's even more user friendly and allows customers more freedom when it comes to downloading their data and delivery statistics.
5. SMS Text / Email Notifcations
The next step to the new pallet entry portal and ETA system is our SMS Text / Email Notification service.
This will be released early in the New Year and will allow our customers complete control over any notification's they wish for their end user to receive.
Keeps your eyes peeled for an update on our release date!